FAQs

Will my pieces tarnish? Can I shower with them on? How do I care for them?

-Brass pieces are solid brass, not plated, and are lacquered with MOHAWK- a clear coating formulated specifically for brass to prevent tarnishing. Eventually it will wear off depending on the lifestyle of your piece, but the metal will always look brass. That being said, I would suggest taking your brass pieces off before showering to extend the life of the clear lacquer. **Brass rings -- if your sensitive to brass, meaning your skin turns green sometimes (washes off), you may want to consider going all silver for rings. If your a die hard, tried and true brass lover, you can periodically coat the inside with clear nail polish and it works like a charm! 

-Sterling Silver pieces do not require a lacquer coating. Silver polishing cloths are a worthwhile investment if you own lots of silver. I'd suggest 'Sunshine Polishing Cloths' available via the internet. Most Salt & Steel pieces are oxidized to accentuate details so please avoid dipping your pieces in silver polishing solutions. They will come out very bright and lose the aged look that is quintessentially Salt & Steel. Showering with your silver shouldn't be a problem at all. If you wear them often, your natural oils will actually prevent tarnish--thats why we love silver!!

-Gold-filled do not tarnish as easily as silver or brass! Over time it will begin to lose it's luster. Just clean them with some mild soap and water and they should shine right up. *Please don't confuse gold-filled for gold plate--Gold-filled is of much better quality and won't rub off like gold plate. Lastly- yes, you can wear them in the shower!

When will the "out of stock" or "unavailable" items be restocked?      

-If the piece you want is "out of stock" or "unavailable" and your having trouble adding it to your cart please email me! We may be able to custom make your piece!

**Custom orders may take up to 3 weeks to make, plus a week in shipping time.

When you say "ethically conscious", what does that mean ?

Through the efforts of organizations like Ethical Metalsmiths, MJSA, & the Responsible Jewelry Council, small jewelers, like myself, have access to shared information influencing us make "ethically conscious" decisions, ask questions, and actively become more aware & responsible in our practices. Below is a list of sourced materials currently being used in my process.

Raw materials- wire, sheet metal, stones & findings are purchased from one of the top jewelry supply companies in the U.S. They are based out of Albuquerque, NM & pride themselves in being socially and environmentally conscious in their business practices. Wire and sheet metal is produced in their home facility, which is 100% solar powered! For stone supply & findings, they partner only with U.S. and trusted over seas facilities who follow a code of ethics certified by the Responsible Jewelry Council. This means they periodically visits the cutting factories that shape rough stones into their faceted gems & cabochons.

Packaging- I am currently looking to utilize EcoEnclose shipping materials to provide environmentally friendly packaging. I'm still working out the logistics before fully switching over, but the change is coming soon! I'll update this accordingly.

I've had my Salt & Steel ring for years and it broke! Do you do repairs?

Yes...and no! This is decided on a case by case basis. Some pieces are repairable while others are not. *Send us an email along with two photos of the item- one front view, and one of the part that needs repair.

If repairable, the cost is anywhere between $20-100 (dependent on labor involved in the repair process) + shipping.

If the piece is not repairable we can most likely replace it at a discounted rate in exchange for the damaged item. 

What is your policy on returns?

If your unhappy with your piece, we do offer full refunds within 30 days of purchase as long as the returned item is in good condition (this does not include custom orders). Please send us an email with your name, the reason for your return, as well as the transaction number associated with your purchase. Items must be returned to us first in order to complete the refund. Refunds take up to 10 business days (from the date we receive your returned item) to be credited back to your account. *Any transaction fees or shipping costs associated with the refund will be the responsibility of the purchaser.

**A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you'll need to contact the bank or agency of the original payment method to claim the funds after the refund is sent.